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Tuesday, August 5, 2008

Doctor Bill Update

Thank you to all for your comments and reassurance that I was not completely out of my mind for being upset (although, Jim still feels like I over-reacted a bit) :)

As for the update, I left early for work Monday to drop off the proof of payment to the doctor's office. When I arrived, of course, the office manager was not in, so I left copies of the payments with my name and number and decided that I was not going to do the leg work, this was their mistake, they could call the billing company and work it out themselves! I told the receptionist that the OM could call me if she had any questions.

As I was pulling out of the parking lot, the Mercedes Benz with the dr's last name on the license plate caught my eye, to which I had the fleeting thought that it would be totally worth it to ram into the back of the car....

But, as I thought about it, I came to the realization that the dr is very competent and he's not the problem, it's the staff... so I drove off leaving the Benz un-harmed!

Low and behold, around 4:00pm I received a phone message from the OM:

"Ms. Spezzano, I wanted to let you know that we made the corrections to your account and have updated the two payments in our system. Everything has been taken care of. If you have any questions, feel free to give us a call"

I am sure the appology will come in the mail any day now! :)

So, thus ends this chapter in a day in the life of a raging pregnant woman's financial woes!

Thanks again for all the support!


Dani said...

I think they still owe you an apology.

Bekah said...

They totally do!! But I think you got as close as possible with the "we've made the corrections to your account".

Kelly Spezzano said...

I will definitely not hold my breath for that apology! And Bekah I agree, that probably is the closest I'll get to an apology. It's the only thing that matters anyways!

Owl of the Desert said...

No responsibility is taken anymore. Geez. You probably won't get one, but they DO owe you an apology.

strem said...

Being the HR Manager, you wouldn't believe the billing/reimbursement fiascos in which I've had to be involved. One scenario is so ridiculous that I've been on the phone no less than 7 times with the insurance company to explain that they keep reimbursing an employee for money that is not owed to them. The employee keeps trying to return it because he's sure they'll work out the books someday down the line and demand that he pay it back. I don't blame him for keep trying because I would suspect the same thing. But he keeps sending money to them... and they keep sending him even more money. CRAZY! Of course, he didn't have to run around town submitting receipts like you did, but we've wasted at least 6 hours on phone calls in the recent weeks. And, then when they finally admit something is wrong, no apology - sincere or otherwise - is offered. So, I feel your pain.